Düsseldorf - To large extent, the citizens of Germany know little about the appointment service points at the statutory health insurance associations, which are supposed to guarantee quick appointment with specialist. This is what the auditing and consulting company PwC reports after survey of 1,000 citizens about the federal government's current political plans in the health sector.
According to this, 71 percent of citizens know the service points, but only 13 percent of Germans have them so far utilized. According to the study authors, this is probably due to lack of knowledge. Only 49 percent of citizens are informed that the waiting time for an appointment with specialist may not exceed four weeks.
Only 17 percent know that patients can keep an outpatient treatment appointment in hospital if the service cannot arrange an appointment with specialist within four weeks. Among the few who have already used the appointment service point, satisfaction is high - 88 percent would use the service again.
The expansion of the appointment service points is core part of the new appointment service and supply law (TSVG), which came into force in May 2019. It plans to develop the positions into service centers for outpatient care and emergencies by the beginning of 2020. They should then be reachable via the nationwide uniform emergency number 116117, 24 hours day, seven days week.
According to the PwC survey, 65 percent of citizens can imagine the future central contact point for patients under the uniform number 116117 to contact.