Berlin - With TV spot on RTL, Sat 1 and Pro Sieben, as well as online and poster advertising in large cities, the National Association of Statutory Health Insurance Physicians (KBV) and the Association of Statutory Health Insurance Physicians (KVen) want to make 116117 - the number of the statutory health insurance company - better known / p>
According to the current survey of insured persons by the KBV, only 26 percent of patients choose 116117 if they need medical help outside the office hours of the resident doctors. KBV CEO Andreas Gassen said today at the start of the advertising campaign in Berlin, the awareness of the number has increased continuously compared to the previous year's surveys. “But we want to achieve more quickly.”
The background to the action is that there are still too many people clog the emergency rooms of hospitals with minor illnesses. In the coming year, the 116117 should be expanded into comprehensive service platform, said Gassen's colleague Stephan Hofmeister. Then the number will not only be available during non-office hours, as is currently the case, but around the clock.
From January 1, 2020, the KVen appointment service points will also be available at this number. Also from January direct telephone forwarding from 116117 to the ambulance service on 112 will be possible. When deciding where the callers and their complaints are best taken care of - in the doctor's practice, the on-call practice, the emergency room or the ambulance service - the dispatchers in the call centers will in future be supported by software.
The The patient is asked about symptoms, clinical pictures, previous illnesses and risk factors according to uniform standards. In the end, however, there is no diagnosis, but an assessment of the urgency of the treatment, emphasized Hofmeister. The “structured initial medical assessment in Germany” (SmED) is also to be used in the on-call practices and the planned integrated emergency centers in the future.
Costs in the three-digit million range
"All these offers will also be available in the course of the coming year via the website 116117.de and via an app," announced Hofmeister. From January onwards, patients can use the app to book doctor's appointments or call the on-call service. By the end of 2020, they should also be able to use SmED via the app.
KBV board member Thomas Kriedel emphasized the great effort involved in this extended service. He estimates that the KVs will have to increase the staff in the call centers to around 1,500. Kriedel put the cost of the new service at three-digit million figure, which will be borne solely by health insurance doctors and psychotherapists.
Support in their endeavors to make the on-call medical service better known was given to KVen by the Marburger Bund medical union (). "Only if more and more patients know that they can get help from doctors in private practice outside of the consultation hours can the emergency rooms of the hospitals be permanently relieved," said Susanne Johna, Member of the MB, at the start of the advertising campaign / p>
The planned expansion of the 116117 number to central, continuously accessible advisory service is an important component in the effort to guide patients quickly and reliably to the right level of acute care for them.
Johna made it clear at the same time that the efforts to expand the medical on-call service should not be thwarted by questionable reform considerations: “The KVen is responsible for ensuring that outpatient medical emergency care is provided. It should stay there and be filled out accordingly, ”she emphasized.
A draft discussion on reform of emergency care from the Federal Ministry of Health provides for the federal states to be tasked with ensuring emergency care. Against this, KBV and KVen resist.